Yes, we are a fully licensed and registered company with an NPN (Natural Product Number) 80124309 issued by Health Canada. Our products meet all regulatory requirements and quality standards to ensure your safety and satisfaction.

Absolutely, in order to fully adhere to Health Canada's regulations, we partner with DYNAMISE®, a government-accredited facility in Barrie, Ontario, with GMP, HACCP, and ISO 9001 certifications in Canada. A Good Manufacturing Practices (GMP) license in Canada is a certification issued by Health Canada, the country's federal health department. It is provided to manufacturers companies to ensure that they meet specific quality and safety standards for the production of drugs and other regulated health products. GMP regulations aim to guarantee that health products are consistently produced and controlled according to high-quality standards, minimizing the risks associated with their use. To obtain and maintain a GMP license in Canada, a facility must comply with stringent requirements related to manufacturing processes, quality control, record-keeping, personnel training, and more. Health Canada regularly inspects GMP-certified facilities to ensure they adhere to these standards, promoting the safety, efficacy, and quality of health products available to consumers in Canada.

We take the quality of our ingredients seriously. We only use the highest grade available delivered directly to our manufacturer from reputable suppliers. If you'd like to learn more about our product's ingredients, please feel free to email us. We can provide you with a Safety Data Sheet (SDS) from our supplier for further information.

Our products are intended for the specific use as indicated on the label and in accordance with Health Canada regulations. We do not recommend using our products off-label, as it may not guarantee the same safety and effectiveness. If you have specific concerns or questions about alternative uses, we recommend consulting with a healthcare professional.

We understand that circumstances can change. We have a refund policy that stipulates that we can only accept returns for unopened products due to hygiene and safety reasons. If you have any concerns or specific questions about your order, please feel free to reach out to our customer support team. We're here to assist you and address any issues you may have.

Absolutely, even though our shipping rates are very affordable, we do offer the option for in-person pickups for your convenience.

We offer worldwide shipping, so there's a good chance we can ship to your country. To confirm whether we can deliver to your specific location, please proceed to the checkout page and enter your shipping address. Our system will then provide you with shipping options and estimated delivery times based on your address. If you encounter any issues during the checkout process, please don't hesitate to reach out to our customer support team, and we'll be happy to assist you further.

To maximize the shelf life and preserve the effectiveness of the eyebrow ointment, we recommend storing it in a cool, dry place, away from direct sunlight and extreme temperatures. Once opened, you can further extend its freshness by keeping it in the refrigerator. Ensure that the container is tightly closed when not in use.

Yes, once the new batch of our ointment is manufactured , collected sample is sent to an independent, accredited third-party laboratory for ICH Test (International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use)

Yes, our packaging is designed with safety in mind. We exclusively use glass packaging, which is a safe and secure option for storing our eyebrow ointment. Glass is known for its durability and resistance to chemical interactions, making it a reliable choice to maintain the quality and safety of our product.

Certainly, your eyebrow ointment is formulated to remain stable at room temperature, and refrigeration is not necessary until after it has been opened. This ensures that the product stays in excellent condition and maintains its effectiveness. If you have any concerns about the condition of your product upon arrival or how to store it properly, our customer support team is here to assist you.

We aim to ship your order on the same or next business day. If you've chosen a shipping option with a tracking number, you will receive an automatic email notification with the tracking details. Please check your email, including your spam folder, for this information. If you have any questions or concerns, feel free to reach out to us via email.

We manufacture our ointment in batches, and once a batch runs out, we need to order more. While we can't always predict demand accurately, we make every effort to keep our products in stock. However, there might be substantial lead times between batches. We appreciate your understanding and patience.